HELP GUIDE
Welcome to our Help Desk Here you’ll find answers to the most common Questions
Contact our Support for more Help.
Account
- Guidelines for Passwords
- Supported Currencies at Betvisa
- What is Betvisa’s most recent domain?
- Policy for 18 and Above
- What should I do if my account is hacked or suspected to be hacked?
- What is Betvisa’s policy on responsible gaming?
- Can I access Betvisa from abroad?
- Are there any restrictions on the referral bonuses I received
- How to join the Affiliate Program?
- How many friends can I refer to?
- Do you have additional tips on how to ensure security of my personal data and account information
- How do I prevent account hacking or fraud
- Customer support is unreachable. What should I do
- Is my personal data kept safe and secure on Betvisa
- How to contact the customer support team?
- How to download Betvisa APP? (Android)
- Can I use the Betvisa APP/Mobile Site with my existing username and password?
- Is it necessary for my registered name on Betvisa to match the name on my identification document and the accounts used for deposits and withdrawals?
- How to change my email address/ phone number?
- What steps should I take if I’ve forgotten my email address or phone number?
- How to verify my account?
- Why can’t I login to my account?
- How can I change my account password?
- Why am I not receiving password reset emails?
- What should I do if I forget my password?
- What steps should I take if I forget my username?
- Can I modify or change my username?
- My account is locked due to excessive login failures, what actions should I take?
- Can I place bets using my mobile phone?
- Is an identity card number mandatory during registration?
- Can I have more than one account with Betvisa?
- How do I register an account with Betvisa?
- Guidelines for Passwords
- Supported Currencies at Betvisa
BetVisa Tips
- What is a Number Game?
- What types of sporting events are offered by sportsbooks?
- What is a Premium Bet?
- What is a Fancy Bet?
- Betvisa Casino – What is Fan tan?
- Betvisa Casino – What is Casino hold’em?
- Betvisa Casino – What is Blackjack?
- Betvisa Casino – What is Dice?
- Betvisa Casino – What is Sic Bo?
- Betvisa Casino – What is Roulette?
- Betvisa Casino – What is Dragon Tiger?
- Betvisa Casino – What is Baccarat?
- What are the requirements for making a withdrawal?
- How to join the Affiliate Program?
- Do you have additional tips on how to ensure security of my personal data and account information
- How to contact the customer support team?
- How to download Betvisa APP? (Android)
- What is a Number Game?
- How to make a withdrawal?
Casino
- Can I get a refund if I make a wrong bet?
- What should I do in case of an error or dispute?
- What happens if I disconnect from a game?
- How can I ascertain that the live casino games are being streamed in real time?
- Is there any limitation on the minimum and maximum bet limits in each live casino platform?
- Betvisa Casino – What is Lightning Roulette?
- Betvisa Casino – What is Fan tan?
- Betvisa Casino – What is Casino hold’em?
- Betvisa Casino – What is Blackjack?
- Betvisa Casino – What is Dice?
- Betvisa Casino – What is Sic Bo?
- Betvisa Casino – What is Roulette?
- Betvisa Casino – What is Dragon Tiger?
- Betvisa Casino – What is Baccarat?
- What kind of live casino games are available on Betvisa
- Why Certain Games Are Not Calculated on my Total Turnover?
Lottery
Payments
- Can I use multiple payment methods for deposits?
- Why can’t I make a withdrawal?
- How can I cancel my withdrawal request?
- What is a bank statement?
- Why is my withdrawal status showing ‘Success’, but my payment gateway/bank account has yet to receive funds?
- What are the requirements for making a withdrawal?
- How long does it take for a withdrawal to be processed?
- What kind of withdrawal methods are available on Betvisa?
- Is there any limitation on the number of deposit/withdrawal transactions per day?
- Will my deposit/withdrawal be credited during weekends?
- What should I do if the deposit fails/deposit has not been credited?
- How to resubmit a deposit?
- How can I check my deposit/withdrawal history?
- How long does it take for a deposit to be credited?
- Why is my withdrawal status showing ‘Success’, but my payment gateway/bank account has yet to receive funds?
- How to make a deposit via Bkash ,Nagad and Rocket
- What kind of deposit methods are available on Betvisa?
- What is the wagering requirement?
- What is the minimum deposit amount?
- Is there any limitation on deposit amount for a single transaction?
- Is there any limitation on withdrawal amount for a single transaction?
- How to make a withdrawal?
Promotions
- I’ve made my first deposit and got a smaller amount of bonus than expected, where is the rest of the bonus?
- Can I decline a bonus?
- Do I need a bonus code to claim promotions?
- How can I stay updated with Betvisa’ s latest promotions and news?
- Can I make a withdrawal before the bonus wagering requirement is completed?
- What is the wagering requirement (with a promotion)?
- Can I wager or use a bonus on another game type that is not stated in the relevant promotion’s terms & conditions?
- Why don’t I see the bonus in my account?
- What are the promotions or bonuses available on Betvisa now, and how do I apply?
- How to enjoy the welcome offer provided by Betvisa ?
Slots
Sports
- If an event is suspended or abandoned, will the bet be cancelled?
- What happens if I disconnect from the internet while placing my bets?
- Where does your company obtain the results related to the events offered?
- Is the match information displayed on your website always, correct?
- Why hasn’t my bet been settled after the event is completed?
- How can I check my Sportsbook Betting history?
- How can I check my Exchange Betting history?
- What is a Bet ID?
- What are the minimum and maximum betting amounts?
- The most popular Cricket Markets
- What is Kabaddi?
- Sportsbook – What is Virtual Sports?
- Sportsbook – What is Handicap?
- Sportsbook – What is Outright?
- Sportsbook – What is 1X2?
- Sportsbook – What is Cash Out?
- What is a Number Game?
- What types of sporting events are offered by sportsbooks?
- What is a Premium Bet?
- What is a Fancy Bet?
- What does the terms “Back” and “Lay” betting in Betting Exchange mean
- What is the difference between Bookmaker & Betting Exchange?
- How to bet on Horse Racing?
- Why Certain Games Are Not Calculated on my Total Turnover?
Table
Technical
- What can I do if the web page is being redirected to another website or being DNS hijacked
- What should I do if the website fails to load?
- Why can’t I install the Betvisa app on my phone?
- How do I find my device IP address?
- How do I find the device information of my mobile phone?
- What information should I provide when contacting customer services regarding the Betvisa APP?
- What information should I provide when contacting the customer support team regarding a Website/Mobile Site issue?
- How to clear browser cookies and caches?
- Do I need to change any browser configurations?
- What web browsers does the Betvisa site support?
- Can I login to my Betvisa account on 2 devices at the same time?
- How can I clear the Betvisa APP (Android) cache and app data?
- How do I know if my device is compatible with the Betvisa APP (Android)?
- What is the Betvisa APP file size?
- Is Betvisa APP available in Google Play store?
- Is the Betvisa APP free?
- What should I do in case of an error or dispute?
- What happens if I disconnect from a game?
- Customer support is unreachable. What should I do
- How to download Betvisa APP? (Android)
- What is the wagering requirement?
- Can I place bets using my mobile phone?