HELP GUIDE
Welcome to our Help Desk Here you’ll find answers to the most common Questions
Contact our Support for more Help.
Why can’t I login to my account?
“There are several possible reasons:
i) Incorrect username or password. The password is case-sensitive and it should contain:
6-20 characters
Upper or Lowercase Letters (A-Z) or (a-z)
Atleast 1 numeric character (0-9)
Special characters are allowed (@$!%*#)
If the issue persists, consider resetting your account password. (Refer to the instructions on how to reset the password.)
ii) Locked account – the account may be locked due to multiple unsuccessful password attempts.
iii) Account suspended due to:
Failure to verify account information, including before making a withdrawal;
Username:
Real name:
Registered phone number:
Original GCASH/MAYA/BANK account number:
New GCASH/MAYA/BANK account name:
New GCASH/MAYA/BANK account number:
Screenshot of the GCASH/MAYA/BANK account profile:
Duplicate account.
Abnormal behaviour of the account.
If your account is locked, please contact our 24/7 customer support team for assistance”