HELP GUIDE
Welcome to our Help Desk Here you’ll find answers to the most common Questions
Contact our Support for more Help.
What should I do if the website fails to load?
This is not a common issue, kindly consider the following steps for troubleshooting:
Attempt to clear the cache, as many issues are associated with cached data. The problem often arises when your web browser accumulates excessive outdated information in its history file, hindering the loading of web pages. When browsing a page, your computer stores data, and a full cache can lead to page loading failures.
If the provided steps do not resolve the issue, please reach our 24/7 customer support team and provide us with details as below:
Username
Website URL
Browser
IP address
Current location
Telco Provider
Software
Screenshots of the specific issue or error message.