HELP GUIDE
Welcome to our Help Desk Here you’ll find answers to the most common Questions
Contact our Support for more Help.
Do you have additional advice on how to keep my personal data and account information secure?
1. Keep your account information private:
Never share your account information, including usernames, passwords, phone numbers, and email addresses.
Protecting this information is important in preventing identity theft, which includes someone gaining unauthorized access to your personal information and impersonating you online.
Remember, you will be responsible for all actions taken on your account.
2. Avoid sharing accounts:
Access to your account must be personal to you.
Shared accounts often encounter issues such as suspension due to damage, rule violations, ownership disputes, or account sales.
Shared users may not exercise the same level of caution, so it’s best to maintain sole control over your account.
3. Verify and update your information:
Ensure the accuracy of your personal information by verifying your phone number and email address after registering an account.
These details will be used for important communications, so it is essential to keep them active and up to date.
4. Create strong passwords:
Create strong, long, complex, and unpredictable passwords.
Use a combination of letters, numbers, and capitalization to increase the security of your account.
Make sure your password is difficult to guess, even if someone has extensive knowledge of you.
We recommend that you regularly update your account password.
A strong password should include: 6-12 characters / minimum 1 uppercase letter (A-Z) / minimum 1 lowercase letter (a-z) / minimum 1 numeric character (0-9) / do not use Use special characters (@$!%*#)
5. Avoid sharing deposit slips:
Do not share your deposit receipt with others.
Sending money through someone else’s account number or involving a third party poses risks to your account and funds.
We strongly discourage such actions to protect your account and funds.
6. Clear your browser cache:
Regularly clear your browser cache to remove stored data from websites.
Cached files can be potential targets for unauthorized access.
Taking this precaution after every internet session will help protect your information.
7. Report suspicious activity:
If you suspect unauthorized access to your account, promptly change your password and review your transactions.
Immediately report any suspicious activity or errors via Live Chat or by emailing us at support.vnd@betvisa.com.
Your vigilance is essential in maintaining the security of your account.