HELP GUIDE
Welcome to our Help Desk Here you’ll find answers to the most common Questions
Contact our Support for more Help.
Why can’t I sign in to my account?
“There are several possible reasons:
1. Incorrect username or password. Passwords are case sensitive and must contain:
6-12 characters
At least 1 capital letter (A-Z)
At least 1 lowercase letter (a-z)
At least 1 numeric character (0-9)
No special characters allowed (@$!%*#)
If the problem persists, consider resetting your account password. (Refer to instructions on how to reset your password.)
2. Locked account – the account can be locked due to multiple failed password entries.
If your account is locked, please contact our 24/7 customer support team for assistance in reopening your account.
3. Account suspended due to:
Do not verify account information, including date of birth, phone number, and email address, before withdrawing funds.
Duplicate accounts.
Unusual account behavior.
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